How to Cancel Programmatic Advertising

See below the step-by-step instructions on how to open a ticket to request the cancellation of a Programmatic.

1. In the AX HELP Home, click on 'Submit a Ticket.'

2. Fill in the required fields. In the 'Subject' field, describe the request as 'Cancel Programmatic,' and in the dropdown menu 'How can we help,' select the option 'Help with your order.'

3. In the 'Support Category' field, select the option 'Existing Order Support.'

4. In the 'Subcategory' field, select the option 'Campaign Change.'

5. Enter your Order ID number correctly.

6. Write a description similar to the one below by proving details such as the cancellation date.

7. Select 'Submit,' and you're done!

Another option is to add a note to the Tactic 2.0 or DAC of the campaign.